jilie Privacy Policy
Protecting your personal information is our highest priority. This policy describes in detail how jilie collects, stores, and uses your information.
Introduction and Scope
jilie ("we", "our", "platform") respects your privacy. This Privacy Policy ("Policy") describes what information we collect about you when you use the jilie.lat website and related services ("Services"), how that information is used and kept secure, and what rights you have.
By using our Services, you consent to the terms described in this Policy. If you disagree with any part of this Policy, please stop using our Services and contact us at [email protected].
This Policy supplements our Terms and Conditions and forms part of the same legal framework.
What Information We Collect
We collect information in several ways. The categories of information collected are described in detail below:
Identity and Contact Information
During account registration we may collect the following information:
- Full name
- Email address
- Date of birth (for age verification)
- Residential address
- National ID card or passport number (when identity verification is required)
Financial Information
The following information may be required to process deposits and withdrawals:
- Payment method type (bKash, Nagad, Rocket)
- Mobile banking account number (for transaction verification)
- Transaction history and amounts
- Deposit and withdrawal records
Technical and Usage Information
When you use our platform, the following is collected automatically:
- IP address and device type
- Browser information and operating system
- Login time and session duration
- Pages visited and click activity
- Information collected through cookies and similar tracking technologies
Gaming Activity Information
To ensure responsible gaming, we store:
- Play history and game types
- Bet amounts and outcomes
- Bonus and promotion usage records
- Account settings and preferences
Purpose of Information Use
We use your information for the following legitimate purposes:
3.1 Service Delivery and Operations
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Providing uninterrupted gaming services
- Delivering bonuses and promotional offers
- Providing customer support
3.2 Security and Legal Compliance
- Identity verification and age confirmation (meeting the 21+ age requirement)
- Preventing fraud, money laundering, and illegal activity
- Maintaining platform security
- Meeting legal obligations and following regulatory guidelines
- Retaining information for dispute resolution and legal claims
3.3 Responsible Gaming and User Protection
- Monitoring gaming behavior to identify problematic patterns
- Providing self-exclusion and limit-setting features
- Managing support and intervention where needed
3.4 Improvement and Communication
- Improving service quality and developing new features
- Keeping you informed about relevant offers and updates (based on your consent)
- Resolving technical issues
Information Sharing and Disclosure
jilie does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Limited information may be shared with trusted third-party providers for payment processing (providers such as bKash, Nagad, and Rocket), technical infrastructure, identity verification, and customer support services. These partners are contractually bound to process information only according to our instructions and to keep it confidential.
4.2 Legal Obligations
We may be required to disclose your information in response to legal processes, court orders, government requests, or regulatory authority demands. In such cases we will disclose only the minimum information required within the limits of legal necessity.
4.3 Fraud Prevention
If money laundering, fraud, or other illegal activity is suspected, we may provide relevant information to the appropriate authorities. This is necessary to protect all our users.
4.4 Business Transfers
In the event of a merger, acquisition, or asset transfer involving jilie, user information may form part of the transferred assets. We will notify you in advance in such circumstances.
Cookies and Tracking Technologies
jilie uses cookies and similar technologies that improve your browsing experience and help maintain service quality.
Essential Cookies
These cookies are necessary for the platform's basic functionality. They are required to maintain login sessions, carry out security verification, and save preferences. Disabling these cookies will prevent the service from working properly.
Analytics Cookies
We use analytics cookies to analyze service performance and improve the user experience. They collect information about page visits, session duration, and technical errors.
Functionality Cookies
These cookies remember your preferences — such as language selection, theme settings, and account preferences. They ensure your personalized experience.
Cookie Management
You can disable or delete non-essential cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.
Data Security Measures
To ensure the security of your information, we have adopted industry-standard technical and administrative safeguards:
6.1 Technical Safeguards
- SSL/TLS Encryption: All data transfers are secured through SSL encryption.
- Database Encryption: Stored sensitive information is kept in encrypted form.
- Firewall and Intrusion Detection: Advanced security measures to prevent unauthorized access.
- Two-Factor Authentication: An additional verification option to protect your account.
6.2 Administrative Safeguards
- Only authorized staff can access user data.
- Staff receive regular privacy and security training.
- Data access logs are reviewed on a regular basis.
- A rapid response plan is in place for security breaches.
Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information:
Account Information
All account information is retained while your account is active. Even after an account is closed, information may be kept for a defined period due to legal obligations.
Financial Transaction Records
Financial transaction records are retained for an extended period in accordance with legal and regulatory requirements. This information is important for dispute resolution and auditing.
Gaming History
Records of gaming activity help ensure responsible gaming and assist with dispute resolution. This information is retained for the required period.
Technical Logs
Server logs, access records, and security-related information are retained for a limited period and used to improve the service.
Your Data Rights
jilie respects your data rights. You may exercise the following rights:
8.1 Right to Access
You have the right to know what information we hold about you. You may request a copy of your stored information at any time.
8.2 Right to Rectification
If any information we hold about you is incorrect or incomplete, you have the right to request a correction. Keeping information accurate is important for both parties.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, this request may not be possible to fulfill where legal obligations, ongoing legal proceedings, or regulatory requirements apply.
8.4 Right to Object to Processing
You may withdraw your consent to marketing communications at any time. We will immediately stop the relevant communications upon such a request.
Protection of Minors
jilie's services are intended only for persons aged 21 or older. We do not knowingly collect personal information from any minor.
Age Verification
We take steps to verify age at the time of registration. If we learn that a user is under 21, that account will be suspended immediately and the stored information will be securely deleted. If you believe a minor is using our platform, please notify us immediately.
Policy Changes and Updates
We may update this privacy policy from time to time. In the event of changes, the following procedures will be followed:
- For important changes, we will send a notice to the registered email address.
- The "Last Updated" date at the top of the page will be changed.
- If you continue to use the platform after the changes, you will be considered to have agreed to the new policy.
- You are advised to visit this page regularly.
Privacy Contact
If you have any questions, concerns, or requests to exercise your rights regarding this policy, please contact our privacy team.
Email:
Support in Bengali is also available 24/7 via live chat.
View answers to common questionsRead more: Terms & Conditions • Responsible Gaming • About Us